Control Freq - Specialists in Professional GSM Alarm Dialers & GSM Intercoms

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Returning Goods

Warranty & Returns

NOTICE: DO NOT RETURN ANY EQUIPMENT WITHOUT SUBMITTING THE RETURNS FORM & RECEIVING CONFIRMATION OF YOUR RETURNS NUMBER BY EMAIL OR DELAYS WILL OCCUR.

Any item which does not operate as detailed on this site can be returned for a full refund within 21 days of purchase, less a 10% restocking fee and postage.

If any item is returned in not brand new condition, it may be sent back to the customer without credit. Should packing material be damaged or internal accessories be missing, a restocking fee of up to 30% will be applied.

Goods returned and found to have no fault after testing will be returned to the Customer and a testing fee of £35+VAT & £15+VAT handling will be invoiced and payable.

How to Return Goods...

If you wish to return a product purchased from Control Freq Ltd, please follow these steps carefully:

1. Firstly call Technical Support on 0203 551 0336 to first discuss the issue & eliminate some variables that may possibly be causing the fault, such as SIM card, cabling or power supply.

2. If it is agreed that a product needs to be returned for further investigation, the Support Engineer will tell you and, you MUST fill in this Returns Form & wait for an RMA reference number by email to include in the package with the returned goods.

NOTE: Goods returned without an authorised RMA will not be processed promptly and delays will occur.

* Please ensure you include a copy of your original receipt as proof of purchase

Address to return goods:

Control Freq Ltd
Omnibus House
39-41 North Road
London, N7 9DP
United Kingdom

Control FreQ Limited is registered in England & Wales No. 6177838. VAT Registration No. 924 4400 48

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