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Terms & Conditions of Sale

Terms & Conditions of Sale

This agreement shall be in accordance with English Law and supersedes any previous agreement between the Buyer and the Seller ''The Company''. The placing of an order shall include the acceptance of the following terms & conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract.

Orders...

Orders can be placed by phone or online securely via the SimEntry webshop www.sim-entry.com.

Price...
Prices are believed to be correct at the ime of going to press but may vary without notice. Goods will be invoiced at the price ruling at the date of dispatch and we reserve the right to amend any errors or ommisions. Value Added Tax (VAT) will be added at the time of invoicing.

Payment...
Approved Trade accounts are strictly net bi-weekly. For unestablished Customers, payment is due with the order or prior to despatch of goods. If you wish to apply for credit facilities please apply on our application form and return to us signed by an authorised officer. Whilst payment remains overdue, we will refuse and further goods until the account has been paid up to date. Any Company who is continually late paying will have their credit facility withdrawn. Late payments will automatically be subject to a £50 late payment administration charge for overdue amounts up to £2000, and an additional £25 per additional £1000 thereafter. Interest will be charged on overdue accounts under the outline of the Late Payment of Commercial Debts [Interest] Act 1998 at a rate of 2.5% per calendar month or part thereof. from the date of the invoice or supply whichever is the earlier. Should it become necessary to take legal action to recover monies owed, all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.

International Sales...
All sales outside the United Kingdom (non-UK delivery address) will require payment in advance via TT bank transfer. The above terms & conditions relate to all Customers, including those outside of the United Kingdom.

Installation..
Where SimEntry are to provide installation services either directly or through an approved Installation agent, the installation date & time will be arranged with the Customer by the Installation Company. Liaison is required directly with the Installer and SimEntry will inform the Customer of the Installer's details. Installation dates are arranged after the ordered parts are available in stock and/or have been provided to the Customer or the Installer prior to the Installation date. Prices for installation of SimEntry is based on a site by site basis and at the discretion of the Installation Comany unless specifically noted within the Customers order to be included. Installation work outside the scope of the Customers order is subject to review and additional installation costs may be incurred to enable the installation to be completed.

Delivery...
If no specific instructions are included in the Customers order, consignments will be despatched by our chosen route and mode of transport to the usual destinations or the destination specified on the Customers order. The ''Company'' accept no responsibility for errors where written confirmation has not been received. Every effort is made to meet the quoted delivery dates, but it is impossible to guarantee them. The ''Company'' shall not be held liable in any way for failure to deliver on time whatever the reason.

Despatch...

All orders will be dispatched to UK and Ireland same day if ordered before 12.00pm, unless the particular item is not in stock. The Customer will be notified by email. Delivery is always recorded. International despatch follows cleared funds for payment in full of the supplied Pro-Forma invoice or as per our normal despatch procedures for all orders received via the Webshop paid by card.

Loss in Transit...
All goods are packed to ensure safe carriage, and The ''Company'' accept no responsibility for loss or damage in transit. Complaints of loss must be notified to the Carriers and to the ''Company'' within 3 working days of the date of delivery. A claim must similarly be made within 7 working days of the date of delivery.

Acceptance of Goods...
We reserve the right to require the Customers to take delivery of goods at the agreed times, or where goods cannot be accepted at these time, to render invoices for instruments completed, payments to be effected within our stated credit terms.

Repairs...
Goods returns for repair must be accompanied by the Company's Returns Material Authorisation (RMA) Form indicating the nature of the suspected defect, showing clearly the Returnee's full name and address and giving proof of purchase from ''The Company''. Repair charges will be incurred for any goods returned outside the stated Manufacturer's warranty period, goods damaged through misuse or goods returned as faulty for which no fault is found. Minimum product testing fee is £30+VAT unless covered by warranty. The RMA (Return Material Authorisation) form can be downloaded here.

Warranty...

12 months warranty is included on all products. Subject to fair use, and not including vandalism or natural disasters / causes. Warranty is offered on a 'Return to Base' basis and under no circumstances does it cover costs for labour, travel or any costs incurred by the Purchaser, Installer or 3rd party as a result of an alleged faulty product.

Advance Replacement...
Replacement items not nt Manufactured by ''The Company'' will only be arranged after prior agreement with the Manufacturer. The warranty on all goods supplied by ''The Company'' is on a return for repair basis and not to send out advance replacements. At our discretion and only to Trade Account Holders ''The Company'' may agree to send out advance replacements though this service is not to be expected as standard practice. ''The Company'' shall not be liable in any way for failure of any product supplied. In particular ''The Company'' shall not be liable for labour costs involved in replacing faulty items or fault finding. Advance replacements are supplied on the understanding that the original goods will be returned within 14 days of issue. If the original goods are not returned within 14 days then the invoice covering the advance replacement goods will become due and no credit note will be issued.

Returned Goods...
Goods returned for credit will only be accepted if they are in their original boxes, complete with instructions, fixing etc., undamaged and considered resalable to avoid incurring additional charges. We cannot accept any special or engraved panels as returns for credit, this includes items which are not standard stock. Minimum inspection and restocking fees will be charged according to the following time frames:

Within 30 Days.............10%
Within 60 Days.............20%
Within 90 Days.............30%

Under no circumstances will items older than 90 days be accepted as returns for credit

A minimum handling charge of £30+VAT will be charged for all goods returned at our discretion.

* Returns should be addressed to Control Freq Ltd c/- 57 Hampstead House, 176 Finchley Rd, London, NW3 6BT, United Kingdom.

Suitability of Product...
We accept no responsibility that goods stipulated by you are for any particular purpose. Verbal instructions are accepted on the basis that ''The Company'' will not be held responsible for mistakes arising there from.

General...

In accordance with ''The Company'' policy of progressive improvement, we reserve the right to alter the specification and / or price of any article without prior notice without incurring any liability. All information and data given in Company literature is subject to variation and is for general information only. All goods or services referred to on outstanding invoices due to ''The Company'' by the Buyer shall remain the absolute property of ''The Company'' until payment of all outstanding invoiced amounts have been received and cleared. In the event of default by the Buyer, responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify ''The Company'' for all costs and losses due howsoever caused. Items and goods recovered, returned or undelivered for which payment cannot be realised such as installation or services must be paid for by the Buyer's Directors as they are at the time default either individually or collectively from their own arranged resources and paid direct to the ''The Company'' within 30 days of the Buyer's default.

If you have any queries with regards to these terms & conditions of sale, please contact us.